Last updated 1 October 2026
Support & contact
ApplyGrid is operated by Agam Agrawal (unincorporated). It is not operated by Chisokulab Pvt Ltd.
Use this address for product help, billing questions, privacy requests, and account deletion.
Response expectations
- We aim to reply within 1–2 business days (India business hours, IST).
- Billing and account-access issues are prioritised over general product questions.
- Urgent payment failures: include your Razorpay payment ID and account email in the subject line.
Billing & refunds
- Checkout amounts are shown in INR before payment. Plans are one-time purchases for a fixed access period — not auto-renewing subscriptions.
- If a charge succeeded but kit access did not activate, email us with the payment ID — we will restore access or refund per Terms (section on refunds).
- Refund requests for unused Pass/Monthly access are reviewed case by case within 7 days of purchase. There is no unconditional money-back guarantee.
Account deletion
Email support@applygrid.in from your account address to request deletion. We process requests manually; backups may retain data briefly as described in the Privacy Policy.
What to include
- The email on your ApplyGrid account.
- A short description of the issue or request.
- For bugs: browser, approximate time (with timezone), and what you expected vs what happened.
Service status
If the product is unreachable, check /api/health and email us if it stays unhealthy. We do not yet publish a separate status page.